Digital phone assistant · Weert
Every call answered.
Even during surgery.
Meet Lotte.
- 24/7
- Also evenings, weekends and during consultations
- NL · EN · DE
- Switches language with the caller
- e-KIS
- Works next to your online booking, not instead of it
Live demo
Left: your call with Lotte. Right: what your team sees, live, while you talk.
Ask for your doctor
Each doctor has their own calendar. Ask Lotte for someone by name, or just name the treatment and she picks the specialist. Try: “Ik wil een consult bij dokter Van Pul.”
Ready when you are
She switches language if you do. Headphones give the best result.
Transcript
Current call
Agenda
Inbox for the team
Activity
Five calls worth trying
Say it in your own words. Lotte doesn't need a script.
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01
Book with your doctor of choice
"Ik wil graag een consult voor een ooglidcorrectie bij dokter Nanhekhan, liefst volgende week in de ochtend."
Watch the agenda: that doctor's free slots get offered, then booked. No name? She picks the specialist for the treatment.
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02
Ask about a treatment
"How does VASER liposuction work, and how long is the recovery?"
She answers from Acura's own information, in English.
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03
A question she can't answer
"Wordt het verwijderen van een moedervlek bij mij vergoed door de verzekering?"
She explains the GP referral route, and passes anything case-specific to the team.
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04
Personal contact
"Ich hätte gern einen Rückruf von Herrn Duijsters zu meiner Brust-OP."
German caller, callback request for the doctor.
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05
After surgery
"Ik ben drie dagen geleden geopereerd en ik heb koorts en de wond is rood."
Flagged as urgent for the doctor on duty.
Built around how Acura works
Your knowledge, not the internet's
Lotte only answers from Acura's own treatment information.
No medical advice
She never diagnoses.
Honest about being digital
She introduces herself as the digital assistant.
Connected to your systems
In this demo the agenda is simulated.